By Jill Menze | February 20, 2019
In what its billing as an “industry-first feature,” Egencia has launched Hotel Conversations, which enables two-way chats between travelers and hoteliers.
Using the Egencia app, travelers can ask hotels questions, confirm plans or make requests, down to what type of pillow they’d like in their room.
Hoteliers can similarly reach out to guests ahead of their stay to offer welcome messages or additional services or treatments.
Egencia is also leveraging Expedia Group’s relationships with hotels through its new Air and Hotel packages, which give business travelers access to special-rate hotels once they’ve booked their flight.
Travelers who secure a hotel within 10 days after booking their flight will have the option to book more top-rated hotels that might otherwise be out of policy, Egencia says, and companies in turn benefit from a reduced overall trip cost.
Egencia’s existing Travel Tracker, which lets travel managers locate travelers, is also getting an upgrade: Travel managers can now search specific regions by drawing a circle or square on an online map.
The designation will show if employees are in the area, and if so, travel managers can offer support in the event of unforeseen circumstances, like weather.
Egencia announced the platform updates today at the Business Travel Show in London.
The Bottom Line:
A new communication feature is being launched by Expedia’s group, Egencia. This app-based tool is especially designed to connect clients with hotels, allowing them to ask questions and get immediate answers. It exists for the benefit of everyone involved: connecting travelers with immediate answers, connecting hotels with more satisfied clients, and expanding Expedia’s user network.
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