The Bottom Line: 

In 2015, Dana Dunne joined the travel agency, eDreams ODIGEO, as its new and effective CEO. His first leadership move was to enact a 5-year plan to improve the mobile customer experience; now, 4 years later, he sees the invaluable benefits of such efforts. Check out the video interview to gain all the insights on his strategy, its challenges, and its payoffs in the era of mobile demand. 

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Author: Shannon Cantor